another lovely relaxing stay at the royal, fabulous breakfast to start the day. welcoming reception staff.
Delighted to find this little gem! Had an excellent weekend and will certainly be back.
Nice place to stay, with a fresh modern feel. I stay in Cardiff often with work and this Hotel is ideally situated, with friendly staff.
Enjoyable one night stay with room upgraded on arrival at no cost. Staff all very friendly and helpful. Facility to leav luggage extremely helpful to avoid taking cases around while shopping or sight seeing in Cardiff. Breakfast extremely generous and only slight downside was that food and plates were not as hot as they could be.
We are due back in a couple of weeks and look forward to staying again.
Perfectly located central hotel. Nice touch with the bee products from the roof top beehives
Excellent hotel, Right in the center of Cardiff.
Great staff, good rooms.
Always a smile on arrival and a very comfy bed...not to mention the fine quality of bathroom products!!
It's such good value and in a prime location
We have stayed in the Royal many times over the past 3years and have always found the rooms to be comfortable and clean. The staff are welcoming and helpful. The housekeeping staff are always friendly and cheerful in tbe morning.
My one criticism I would make is the quality of the pillows. These are not the quality I would have expected, lumpy old and NO pillow protector. My nights sleep could be much improved if these terrible pillows were replaced. Looking forward to our next stay despite the pillows. Would have awarded 5 stars but for the PILLOWS
great city center location, lovely room with big bed and nice bathroom thank you for the £5 drinks voucher and we were able to leave our cases while we went shopping and paid for our car park before leaving a total hassle free enjoyable stay.
We had a lovely time at your hotel, staff were very efficient at check in and check out, the only concern was that our room had clearly not been hoovered or swept as there were clothing tags and glitter on florr from previous guests, breakfast was fab.
Excellent room, comfortable bed, great breakfast and polite staff. What more would we want?
A lovely friendly place which is very well positioned. We had an enjoyable stay and would recommend.
During our stay in Cardiff we had a fantastic time at the Royal Hotel. Great service, extremely nice and helpful staff, a wonderful room, fantastic food, great bar!! We will definitely recommend it to others and we would like to come back one time.
Heike and Joerg, Germany
Lovely hotel, this was our second stay. Staff are friendly it is clean, the beds are comfy and the breakfast is lovely. I would highly recommend.
Lovely hotel, very clean and comfortable room. All the staff very friendly. Ideally situated in the middle of Cardiff.
Have stayed here a few times and will definitely come back.
Lovely room. Spacious. Clean. Friendly helpful staff. Definately will stay again. I like the deals they now do such as the Thursday deal.
Excellent stay again for the 3rd time ! Location is brilliant ! Can't wait to stay again
Mr and Mrs Helen Woodward
lovely stay again at the Royal.,Good service and excellent breakfast as always
I LOVE staying at The Royal and have done so every year for the past several years. The rooms are clean and comfortable and the staff are all very friendly and helpful. The location could not be more perfect I think. Less than 5 mins from Cardiff Central Station, just across the road from Royal Arcade which leads straight up to St. David's Shopping Centre, and also just a little further down the street you can get the bus down to Cardiff Bay. What's not to love about The Royal Hotel ? I am already looking forward to returning next year !
Fab from start to finish , arrived on Sun , lift broken , was upgraded to deluxe room on Wed , our 2nd visit , rooms very comfortable , staff could not have been nicer and manager showed us the bee hives in hotel . Hotel bar a bit quiet but free drink with £5 voucher a nice gesture ...eould recommend if you ever stay in Cardiff , very central too....
My wife & I stayed here end of July in a deluxe room. It is an extremely pleasant, clean hotel.
Everyone working here is very pleasant, nothing is too much trouble for any of them.
Room was extremely comfortable & spotlessly clean with quality bedding,furniture & toiletries. Only problem was aircon wasn't very good so room was quite hot.
Plenty of choices for breakfast, with the cooked buffet choice, good quality products & beautifully cooked. Lovely dining room.
Have stayed at several hotels in Cardiff in the past, it will only be the Royal in future.
Fantastic as always. Room lovely, reception polite, no problems whatsoever. We will definitely be returning.
Very enjoyable stay. The hotel is situated right in the centre for everything. The room was very spacious and clean. Everything you expect. The best thing was how friendly the staff were. They made us feel very welcome.
The only thing I would change is unsmoked bacon at breakfast.
Stayed one night on business.
Great room, lots of space and very comfortable - the upgrade and bottle of wine were very welcome! This hotel is in the heart of the city and less than 5 minutes from the railway station but the rooms are well insulated against noise. The breakfast room was something else - grand, wooden panels! Breakfast was plentiful, lots of choice and high quality. I enjoyed my stay and only wish it could have been for longer.
Once again excellent service, staff very polite , breakfast was superb, however the room we were given this time was not up to the normal standard that we normally have,do not understand why we were given a room for a disabled person .
Thoroughly enjoyed my stay. Excellent location close to station shops and restaurants. Rooms were luxury with added bonus of air con. Everything to pamper yourself. Staff extremely helpful nothing was too much trouble. Would definitely recommend this hotel and will go back when visiting Cardiff. Well done to everyone at The Royal Hotel.
Me and my partner really enjoyed our stay at the Royal hotel. The room was spacious and clean and it had a lovely view. The staff was extremely helpful - they let us leave our luggage earlier so we could go and explore the city centre without worrying about our possessions. I also appreciate the fact that this hotel has the best location and prices. Highly recommend to everybody - I've stayed here twice so far and can't wait to book again!
This hotel is an amazing star in the city centre. Great value, rooms spacious and clean. Beds are like fluffy heaven- incredibly relaxing, pleasantly soft and comfortable. I really felt at home. Staff was very helpful and even though we arrived earlier we knew we could leave our luggage and go explore the city. I've slept in many hotels in Cardiff- and this one is the best!!! I will definitely be booking this one whenever I'm in Cardiff. You guys do great job!!!
Lovely hotel.definitely stay again. Just one negative no tea. Or coffee making facilities in the room
We love this hotel! We stayed in the cinema room and it was amazing! Highly recommend
Excellent location and very clean, comfortable room. Very friendly and efficient staff. Easy check-in and a discount car parking at NCP car park nearby. Cannot fault this hotel.
had a great one nights stay before rolling stones concert. room was lovely with complimentary wine. receptionist was really friendly. lovely breakfast
What a lovely hotel..I didn't even know it existed and I know cardiff well..recommended by a friend as celebrating my husband 50th birthday..was really impressed with the card and petals left in room by the hotel staff..really lovely touch...couldn't fault anything..amazing breakfast and really polite staff.
Would definitely stay again
Great location lovely rooms. Everything you need. Staff really friendly . We've stayed there 5 times and would definetly recommend. Fab breakfast too. Definetly worth booking.
excellent central location, friendly staff and a brilliant breakfast
Our weekend stay was a good one - we booked room only as the breakfast prices seem a little extortionate.
I have stayed at the Royal before so I knew the layout of the Hotel. A draw back with the Royal is that there is no free parking and their chosen car park is a 5 minute walk away - and the parking cost for 2 nights came to a whopping £32.00!!
When we arrived, I realised that there was no bath in the room but the receptionist kindly changed our room to one with a bath with ease and no hassle.
The only complainant we had was that it was quite noisy outside - we were on the 4th floor and the noise of the revellers outside still penetrated the room occasionally
Excellent service, friendly staff, spacious, clean room and a fantastic location. Couldn't recommend enough
Best city centre hotels in cardiff. Highly recommend the deluxe rooms for that special oçcasion.
What a great hotel rooms very good staff very friendly the breakfast was also very good all together a very enjoyable stay .Will be staying again in August My wife and I thank you all very much
Have recently returned home following a very enjoyable stay at the Royal Hotel for my first visit to Cardiff. The hotel is well situated in the centre of the city, being five minutes from the station and adjacent to the many arcades and close to the castle. We were met with a warm welcome from the receptionist, and were most surprised to receive an upgraded room, which was very pleasant and most comfortable. Breakfast provided ample choice to start each day and the ambience of the bar most relaxing. All members of staff were were courteous, friendly and helpful. My wife and I would certainly return to the Royal if we have occasion to visit Cardiff again.
Fantastic stay. Superb location, £5 beer voucher, friendly, courteous and professional staff and a really, really nice breakfast - smoked bacon, decent sausages and eggs cooked to order. Perfect. Except for one thing. The toasters are so very, very, very slow. They need changing.
First stay in this hotel and I couldn't fault it - real value for money for a good standard of accommodation and service - thank you.
What a lovely hotel. 10% off and a £5 voucher for the bar for booking direct so was cheaper than a lot of other hotels. Comfortable and a superb location, plus the staff were friendly and helpful. Breakfast was absolutely lovely and included in the rate. Parking is extra but discounted rates at the nearby NCP which is a couple of minutes walk away. Definitely will be going again.
What a lovely stay. We'd booked one of the Special Offer packages but had 10% off plus £5 off at the bar so with parking it was still cheaper than a lot of the hotels nearby. Very comfortable, superb location and the breakfast was absolutely lovely. Staff were friendly and helpful too. Will definitely be going again.
Our first visit to the Royal and even though we live relatively locally it won't be our last. The staff were very accommodating, keeping our bags and shopping safe whilst we explored the shops further, when it was time to book in it was simple and done with a smile.
The bedroom was big and well appointed and the bed comfortable. It was surprisingly quiet for a city centre hotel and the breakfast the following day was great (after a late night where the night staff didn't hesitate to open the bar up for us in the early hours).
Great value for money (virtually the same price as a taxi home would have been). Overall the welcome, comfort and breakfast was as good as we've had in some five star hotels.
Well done to all the staff, thanks for a great stay.
Paul & Ann Lewis
This was my second stay in a month at the Royal Hotel Cardiff. The staff were as lovely as ever and nothing was too much trouble. This time I had the breakfast which was excellent. I can thoroughly recommend this hotel for service, room cleanliness and comfort and location.
The Royal is a very pleasant and convenient base for a trip to Cardiff. It is about 300 metres from the station and very close to pleasant bars and restaurants, as well as being a perfect base for shoppng. Our room was smallish but clean and pleasant. The staff were very friendly and helpful. I would recommend the hotel to anyone wanting to spend a hew days in the Welsh capital.
excellent service staff very friendly, room immaculate and comfortable, perfect location,
Fantastic hotel great location stayed twice this year 2018 and staying again in August ! Very helpful staff spotlessly clean
Would recommend this hotel