Stayed one night on business.
Great room, lots of space and very comfortable - the upgrade and bottle of wine were very welcome! This hotel is in the heart of the city and less than 5 minutes from the railway station but the rooms are well insulated against noise. The breakfast room was something else - grand, wooden panels! Breakfast was plentiful, lots of choice and high quality. I enjoyed my stay and only wish it could have been for longer.
Once again excellent service, staff very polite , breakfast was superb, however the room we were given this time was not up to the normal standard that we normally have,do not understand why we were given a room for a disabled person .
Thoroughly enjoyed my stay. Excellent location close to station shops and restaurants. Rooms were luxury with added bonus of air con. Everything to pamper yourself. Staff extremely helpful nothing was too much trouble. Would definitely recommend this hotel and will go back when visiting Cardiff. Well done to everyone at The Royal Hotel.
Me and my partner really enjoyed our stay at the Royal hotel. The room was spacious and clean and it had a lovely view. The staff was extremely helpful - they let us leave our luggage earlier so we could go and explore the city centre without worrying about our possessions. I also appreciate the fact that this hotel has the best location and prices. Highly recommend to everybody - I've stayed here twice so far and can't wait to book again!
This hotel is an amazing star in the city centre. Great value, rooms spacious and clean. Beds are like fluffy heaven- incredibly relaxing, pleasantly soft and comfortable. I really felt at home. Staff was very helpful and even though we arrived earlier we knew we could leave our luggage and go explore the city. I've slept in many hotels in Cardiff- and this one is the best!!! I will definitely be booking this one whenever I'm in Cardiff. You guys do great job!!!
Lovely hotel.definitely stay again. Just one negative no tea. Or coffee making facilities in the room
We love this hotel! We stayed in the cinema room and it was amazing! Highly recommend
Excellent location and very clean, comfortable room. Very friendly and efficient staff. Easy check-in and a discount car parking at NCP car park nearby. Cannot fault this hotel.
had a great one nights stay before rolling stones concert. room was lovely with complimentary wine. receptionist was really friendly. lovely breakfast
What a lovely hotel..I didn't even know it existed and I know cardiff well..recommended by a friend as celebrating my husband 50th birthday..was really impressed with the card and petals left in room by the hotel staff..really lovely touch...couldn't fault anything..amazing breakfast and really polite staff.
Would definitely stay again
Great location lovely rooms. Everything you need. Staff really friendly . We've stayed there 5 times and would definetly recommend. Fab breakfast too. Definetly worth booking.
excellent central location, friendly staff and a brilliant breakfast
Our weekend stay was a good one - we booked room only as the breakfast prices seem a little extortionate.
I have stayed at the Royal before so I knew the layout of the Hotel. A draw back with the Royal is that there is no free parking and their chosen car park is a 5 minute walk away - and the parking cost for 2 nights came to a whopping £32.00!!
When we arrived, I realised that there was no bath in the room but the receptionist kindly changed our room to one with a bath with ease and no hassle.
The only complainant we had was that it was quite noisy outside - we were on the 4th floor and the noise of the revellers outside still penetrated the room occasionally
Excellent service, friendly staff, spacious, clean room and a fantastic location. Couldn't recommend enough
Best city centre hotels in cardiff. Highly recommend the deluxe rooms for that special oçcasion.
What a great hotel rooms very good staff very friendly the breakfast was also very good all together a very enjoyable stay .Will be staying again in August My wife and I thank you all very much
Have recently returned home following a very enjoyable stay at the Royal Hotel for my first visit to Cardiff. The hotel is well situated in the centre of the city, being five minutes from the station and adjacent to the many arcades and close to the castle. We were met with a warm welcome from the receptionist, and were most surprised to receive an upgraded room, which was very pleasant and most comfortable. Breakfast provided ample choice to start each day and the ambience of the bar most relaxing. All members of staff were were courteous, friendly and helpful. My wife and I would certainly return to the Royal if we have occasion to visit Cardiff again.
Fantastic stay. Superb location, £5 beer voucher, friendly, courteous and professional staff and a really, really nice breakfast - smoked bacon, decent sausages and eggs cooked to order. Perfect. Except for one thing. The toasters are so very, very, very slow. They need changing.
First stay in this hotel and I couldn't fault it - real value for money for a good standard of accommodation and service - thank you.
What a lovely hotel. 10% off and a £5 voucher for the bar for booking direct so was cheaper than a lot of other hotels. Comfortable and a superb location, plus the staff were friendly and helpful. Breakfast was absolutely lovely and included in the rate. Parking is extra but discounted rates at the nearby NCP which is a couple of minutes walk away. Definitely will be going again.
What a lovely stay. We'd booked one of the Special Offer packages but had 10% off plus £5 off at the bar so with parking it was still cheaper than a lot of the hotels nearby. Very comfortable, superb location and the breakfast was absolutely lovely. Staff were friendly and helpful too. Will definitely be going again.
Our first visit to the Royal and even though we live relatively locally it won't be our last. The staff were very accommodating, keeping our bags and shopping safe whilst we explored the shops further, when it was time to book in it was simple and done with a smile.
The bedroom was big and well appointed and the bed comfortable. It was surprisingly quiet for a city centre hotel and the breakfast the following day was great (after a late night where the night staff didn't hesitate to open the bar up for us in the early hours).
Great value for money (virtually the same price as a taxi home would have been). Overall the welcome, comfort and breakfast was as good as we've had in some five star hotels.
Well done to all the staff, thanks for a great stay.
Paul & Ann Lewis
This was my second stay in a month at the Royal Hotel Cardiff. The staff were as lovely as ever and nothing was too much trouble. This time I had the breakfast which was excellent. I can thoroughly recommend this hotel for service, room cleanliness and comfort and location.
The Royal is a very pleasant and convenient base for a trip to Cardiff. It is about 300 metres from the station and very close to pleasant bars and restaurants, as well as being a perfect base for shoppng. Our room was smallish but clean and pleasant. The staff were very friendly and helpful. I would recommend the hotel to anyone wanting to spend a hew days in the Welsh capital.
excellent service staff very friendly, room immaculate and comfortable, perfect location,
Fantastic hotel great location stayed twice this year 2018 and staying again in August ! Very helpful staff spotlessly clean
Would recommend this hotel
Fantastic hotel amazing location stayed twice this year back again in August!
Very efficient and welcoming staff, room very comfortable and spotless, will definately stay again , well worth the money
Enjoyed our stay with you. The staff were very welcoming and helpful and the overall feel of the hotel was good. Room was very clean and tidy and great value for money. We would definitely stay with you again.
Excellent hotel in a perfect position. Rooms were spacious and breakfast was superb. Would definitely stay here again
We have just returned from a 2 night stay at the Royal Hotel. The location of the hotel is great - just a 5 minute walk from the train station and right in the centre of Cardiff so very easy to explore the city. The staff were very friendly and helpful. Our room was very big with a very comfy king size bed! One down point was the bathroom which could do with some updating. On one occasion we were unable to use any water, which we assume was because everyone was having a shower at the same time? I would also like to note that the room was quite dark at night due to the in- efficiency of the lights. Lastly, it would also be good if there was a larger range of teas, coffees etc. such as herbal teas, biscuits and some water.
Great hotel for the price with a lovely big, clean, room with a huge bed. Very central. Pleasant staff.
We will use this hotel again and would have no hesitation in recommending to others.
Historical fact, this was the last place Scott of the Antarctic had dinner before the fateful journey south.
Had a lovely one nights stay here - wish it was longer! The staff were very welcoming and friendly frm start to finish. Had a lovely surprise when we checked in to find we had been upgraded to a deluxe room with a complimentary bottle of wine which was an extra bonus. The room that we did end up staying in was lovely - clean, comfortable and well furnished with facilities for teas, coffees and hot chocolates. The hotel itself was in the most perfect central location for exploring Cardiff. Would with out a doubt stay here again.
Always stay at this hotel in Cardiff , the location is ideal for all the shops and restaurants and just a short walk to the train station. The hotel itself is lovely, I ve stayed many times and the rooms are always immaculate. The staff are always friendly and helpful,especially Marcus and Catherine . I always recommend this hotel if anyone asks me. Keep up the good work you are doing it right !!
Perfect room, really big. The entire staff was really kind.
Breakfast was really amazing, delicious, perfect.
Great service, lovely room, great location.will definitley be coming back!
Lovely welcome, easy check in and check out and free welsh cakes for St Davids Day. Room had an extra heater due to cold weather and snow conditions but the room was warm enough. Drinks prices in the bar reasonable overall a comfort stay.
Another amazing stay at the Royal Hotel Cardiff!! This little gem nestled in the heart of the city is a must stay for all you romantics out there! The rooms are luxurious and the staff are superb!! Well worth a visit!!
Excellent Hotel Everything that you could want
Room was excellent
Breakfast was excellent
Staff were excellent
Could not fault this Hotel
Will definately stay again
Had a lovely 2 days stay .would defo recommend and stay again if we were in cardiff
Great breakfast - one of the best I had in the UK!
Thoroughly enjoyed my stay. The staff were extremely friendly and helpful. I would certainly stay there again.
Very nice stay - room, staff and all facilities very pleasant as usual.
Have enough rewards now for a free stay, see you soon.
Joe Neligan Jan. 2018
This is a fabulous hotel and in a very good location. The staff cannot do enough for you. I would recommend this hotel.
Great room (401) although a little noisy due to location on main street with the nightclub music and people shrieking at silly o'clock, not hotels fault that I forgot my earplugs!
Overall a good stay, will try for the Star Wars room next time!
A good location close to the City pedestrianised area. Good sized bedrooms and a good breakfast in the Scott Room with lots of history. Very welcoming and helpful staff. Although it does not have any parking, they have an arrangement with the nearby NCP car park to get a reduced daily rate. Would certainly stay there again. Well done to all the staff.
Booked the Royal Hotel as part of my husbands birthday celebrations. Check in was efficient and staff very friendly. We had a complimentary upgrade which was a wonderful gesture and the wine was lovely. The room was spectacular and facilities exceptional. Overall wonderful value for money to stay in such a central location, close to all amenities. Wonderful variety at breakfast. Would like to thank all at the Royal Hotel for making it a very good weekend. Would highly recommend a stay at this great hotel. Diolch - Thank you.
Our second stay at the Royal for a 40th birthday night out was great and we will be back. We had a problem with the first room we were allocated but the reception staff sorted us a new room with a smile as if we were not being any trouble at all! so thanks very much.(sorry I didn't get her name but she was on duty on Saturday afternoon)
Stayed here a few times and it never fails .. great location .. great rooms.. great hotel and great staff .. marcus and toni were very helpful and professional. Will be back some time soon.